ku9v Privacy Policy

1 Introduction

ku9v is an online betting and casino platform operated for players in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("Policy") sets out how ku9v ("we", "our", "platform") collects, processes, stores, and protects your personal information.

By using this platform or registering an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This document is written in Bengali and applies to players in Bangladesh. We reserve the right to change the ku9v privacy policy at any time, however we will notify you of any significant changes.

2 Information We Collect

We collect the following types of information as needed to create accounts and provide services on the ku9v platform:

2.1 Information You Provide Directly

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — only those aged 21 or above may use this platform)
• Preferred username
• Password (stored in encrypted form)
• National ID number or other identity document details (for KYC verification)
• bKash, Nagad, or Rocket account number (for transactions)

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit logs
• Information collected through cookies and similar tracking technologies
• Financial transaction history and betting activity data

2.3 Information Received from Third Parties

• Transaction confirmations received from payment processors (bKash, Nagad, Rocket)
• KYC-related information received from identity verification agencies
• Risk assessment data received from fraud prevention services

3 Purposes of Using Information

We use the information we collect for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions including deposits and withdrawals
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and other illegal activities
• Age verification — this platform is for those aged 21 and above only
• Implementing responsible gaming programs and managing self-exclusion features
• Resolving technical issues and improving platform quality
• Meeting applicable legal obligations
• Informing you about relevant bonuses and promotional offers (based on your consent)

ku9v never sells your personal information to third parties. Information is shared only in the specific circumstances described in Section 5 below.

4 Cookie Policy

The ku9v platform uses cookies and similar technologies. Cookies are small text files stored in your browser that allow our site to recognise your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand site usage patterns, which helps us improve the platform.
• Security Cookies: Used to prevent fraud and unauthorised access.

You can control or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5 Information Sharing and Disclosure

ku9v does not sell, rent, or transfer your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, technical services, and customer support. These partners only have access to the information needed for their specific tasks and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to share information with authorities as part of a court order, a lawful request from an investigating agency, or applicable legal obligations.

5.3 Fraud and Risk Prevention

If fraud, money laundering, or any other unlawful activity is suspected, relevant information may be shared with the appropriate authorities.

5.4 Business Transfers

In the event of a full or partial merger, acquisition, or transfer of ku9v's business, user information may form part of the transferred assets. We will notify you in advance in such cases.

6 Data Retention and Security

6.1 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period based on legal, regulatory, and business requirements.

6.2 Security Measures

ku9v has put in place the following technical and organisational measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Password hashing (bcrypt or equivalent industry-standard method)
• Two-factor authentication (2FA) feature
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff may access personal information
• Firewalls and intrusion detection systems

However, it is not possible to guarantee that data transmission over the internet is completely secure. We make every effort to ensure maximum protection, but no method is 100% secure.

7 International Data Transfers

ku9v uses international server infrastructure. As a result, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the receiving country
• Strict confidentiality agreements are in place with the receiving organisation
• Applicable legal requirements are met for the transfer

8 Your Rights

As a user of the ku9v platform, you have the following rights regarding your own personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information. To make this request, email us at [email protected].

8.2 Right to Rectification

If any information we hold about you is incomplete or incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to your information being processed for specific purposes. Let us know at any time if you wish to stop receiving marketing communications.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

To exercise any of the rights above, contact us by email at [email protected] or use our 24/7 live chat support.

9 Protection of Minors

ku9v strictly prohibits anyone under the age of 21 from using this platform. We do not knowingly collect any personal information from minors.

We verify age at the time of registration. If a user provides false information about their age and this is later confirmed, the account will be closed immediately and the collected information will be securely deleted.

If you believe a minor is using our platform, please notify us immediately.

10 Third-Party Sites and Services

Our platform has integrations with various game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, Ezugi) and payment services. These third parties have their own privacy policies and are themselves responsible for how they collect your information through their services.

ku9v is not responsible for the privacy practices or policies of these third parties. We recommend that you read their own privacy policies before using these services.

11 Marketing Communications

If you have consented to our marketing communications, we may inform you by email about new bonus offers, promotional benefits, and platform updates.

You may opt out of these communications at any time — by using the unsubscribe link at the bottom of any email or by sending an email to [email protected]. Choosing this option will not affect important account-related transaction and security communications, which will continue.

12 Changes to the Policy

ku9v reserves the right to update this privacy policy at any time. When changes are made:

• We will notify you in advance by email for significant changes
• The updated policy will be published on this page and the "Last Updated" date will change
• Continuing to use the platform after changes are made will be taken as your acceptance of the new policy
• Your explicit consent may be sought again for major changes to the policy

We therefore recommend visiting this page regularly to stay up to date with the latest information.